Sprinklr Lays Off 500 Employees Amid Business Challenges

Sprinklr, a CXM platform provider, has let go of around 500 employees, or 15% of its workforce, as it struggles with poor business performance and needs to realign its resources.

Recurring Workforce Reductions

This is the third round of layoffs in 2023. In May, the company cut 3% of its employees and 4% earlier that year. About 200 employees were impacted in the prior layoffs.

Strategic Shift and Leadership Changes

The New York-based company has 1,800+ global customers including Microsoft, P&G and Samsung. A Sprinklr spokesperson said the company is “refocusing and rebalancing investments, talent and resources to better serve customers and partners.”

Notably, C-level executives are not affected. However, Sprinklr will continue to hire in “prioritized areas” to strengthen its AI platform and align with strategy. Recently, the company added Jan Hauser and ex-Lenovo CEO Stephen Ward to the board and Ed Gillis will resign from the board at the end of March.

Global Workforce and Impact

According to Sprinklr’s latest annual report, the company had 3,869 employees globally, 2,276 in India and 787 in the US. Departing employees will get support during the transition.

Industry Wide Job Cuts

Sprinklr joins the growing list of tech companies laying off employees including Workday, Okta, Sonos and Cruise as businesses navigate economic shifts and market challenges.

With the focus on AI solutions, Sprinklr’s restructuring is to position the company for long term growth and sustainability.